Managed IT
Support, security, cloud, licences and operational knowledge with visible responsibilities.
Explore this service →Geneva · Managed IT · Practical AI
Managed IT and practical AI for Swiss SMEs and NGOs
We are a Geneva-based technology partner managing support, cloud, security and business applications — and introducing secure, measurable AI into the workflows your people already use.
Your organisation is the guide
Regain control of your technology, costs and data
You need people to work, information to remain protected and costs to make sense. Yet unclear invoices, recurring incidents, unused licences and oversized systems can make outsourced IT feel harder to control. AI adds another decision: where can it help without exposing confidential data or creating a fragile experiment? Left unresolved, these issues create avoidable downtime, surprise costs, uncontrolled tools and dependency on undocumented knowledge.
Keep your team moving. Keep your information protected. Keep control.
Six clear service paths
Managed IT with clear responsibility — and practical AI for real workflows
Each engagement starts with a business problem and a written scope. Explore a durable service page to see what the work covers, how control is maintained and what the next step looks like.
Practical AI
A bounded, measurable AI pilot designed around one real workflow.
Explore this service →Private AI
Architecture choices that make data access, location, retention and ownership explicit.
Explore this service →AI assistants and agents
Assistants for approved knowledge and actions, with human checkpoints and logs.
Explore this service →AI integration and automation
Connect AI to existing systems with restricted permissions, validation and fallback.
Explore this service →AI readiness assessment
Prioritise use cases and expose the data, ownership and control gaps before building.
Explore this service →Stay in control
No mystery around scope, ownership or performance
We structure managed services and AI work so that responsibilities remain visible. The final commitments belong in your proposal and service schedule, not in vague marketing language.
Transparent scope
Recurring services are separated from projects, migrations, hardware, licences and third-party costs.
Visible performance
First-response targets, escalation ownership and recurring incident reporting are agreed and reviewable.
Living IT record
Assets, configurations, recent changes, decisions, vendors and recovery procedures are maintained together.
Right-sized technology
The objective is a supportable environment, with unnecessary services, unused licences and oversized infrastructure identified.
Renewal control
A licence register, advance alerts and written approval make financial commitments visible before renewal.
Customer ownership
Administrative access, documentation and exportable records reduce dependency on any one provider.
What you are paying for
A service schedule that answers the obvious questions
Before recurring service begins, the scope should make inclusions, exclusions, responsibilities and targets readable. Price ranges require validated commercial input and are therefore provided in the proposal, not invented on this page.
Included
- Agreed support channels and covered users or devices
- Monitoring and maintenance included in the selected service
- Named escalation path and service reporting
- Maintenance of the agreed IT record
Separately billable
- Projects and migrations outside recurring scope
- Hardware, software licences and third-party charges
- On-site or out-of-hours work when not included
- Exit or remediation work beyond agreed responsibilities
Targets
- First-response targets by priority
- Escalation owner and update cadence
- Resolution objective where the dependency is controlled
- Monthly review of recurring incidents and permanent fixes
Monthly value report
- Service activity and target performance
- Recurring issues, root causes and corrective actions
- Licence and renewal decisions
- Risks, completed improvements and next priorities
Fixed-scope starting point
IT cost and complexity assessment
For organisations that first need clarity, we can define a fixed-scope assessment. The resulting decision document identifies removable services, unused licences, oversized infrastructure, estimated savings, migration effort and payback assumptions. Commercial terms are confirmed before work starts.
Illustrative deliverable — not a client resultA typical structure includes an executive summary, current-cost baseline, service and licence inventory, complexity findings, prioritised recommendations, estimated annual impact, migration cost assumptions, payback period and decision log.
Public record
Registered in Geneva, with named legal governance
The public record identifies a Swiss SA registered in Meyrin under UID CHE-106.536.104 and commercial-register number CH-660.1.202.989-1. It names Christopher Elliott as sole board director. An official Infomaniak directory also verifies the company’s IT partner listing.
Check the company facts and sources →Responsible by design
How we introduce AI safely
An AI pilot is useful only when the organisation understands its data path, permissions, human responsibilities and fallback. These principles turn that expectation into design criteria.
Minimum access
Use only the data and systems required for the defined task.
Explicit permissions
Map who can ask, view, approve and change the workflow.
Documented data path
Record model and vendor choices, data location, retention, training settings and ownership.
Human approval
Keep a person in control of sensitive or consequential actions.
Logging and review
Make activity traceable enough to investigate errors and improve the workflow.
Measurable and reversible
Define success before the pilot and keep a tested fallback or rollback path.
A three-step plan
A three-step plan
Tell us what is slow, costly, risky or repetitive. We will identify the smallest useful next step and make its scope explicit.
Describe the problem
Share the recurring issue, cost pressure, risk or workflow you want to improve.
Make the scope explicit
We map the current state, dependencies, responsibilities, controls and measurable outcome.
Improve in controlled stages
Begin with the smallest useful intervention, report the result and expand only with approval.
Direct answers
Questions Swiss organisations ask before changing IT or introducing AI
Clear answers help you compare providers, question assumptions and make a more informed decision.
What is practical AI?
Practical AI starts with a specific business workflow, a measurable outcome and controlled access to data. We design a limited pilot, document the controls and only recommend expansion when the result is useful and supportable.
Can AI integrate with our current tools without replacing them?
Often, yes. An assistant or automation can connect to approved systems and fit into an existing workflow. We first check the available interfaces, permissions, data quality and fallback process before proposing an integration.
How do you protect confidential information?
The design begins with minimum data access, explicit permissions and a documented choice of model, vendor, data location, retention, logging and training settings. Sensitive actions can require human approval, and every pilot includes a rollback path.
Can you take over from another IT provider?
Yes. The transition is staged: secure access and urgent risks first, then backup, security and licence verification, followed by documentation, standardisation and a roadmap. Administrative access, records and ownership remain visible to the customer.
What is included in managed IT?
The exact scope is agreed before service starts. A proposal separates recurring support and management from projects, migrations, hardware, licences and third-party fees. Response targets, escalation ownership and the reporting format are written into the service schedule.
Will we be locked in?
The operating model is designed around customer control: customer-owned accounts where practical, a maintained IT record, documented decisions and exportable service information. Exit responsibilities and separately billable transition work are made explicit in the agreement.
Book a 30-minute assessment
Book a 30-minute practical assessment
Tell us about one IT or workflow problem. You will leave with an initial view of the risks, feasible options and the most sensible next step. No technical preparation is required. Fields marked with an asterisk are required.
What happens next
- Describe one problem and suggest a convenient time.
- We use the context to focus the 30-minute conversation on IT, AI or both.
- The conversation ends with an initial view of risks, feasible options and the smallest sensible next step.
+41 22 552 08 10
info@dspsa.ch