Transparent service schedule
Included support and management are separated from projects, migrations, hardware, licences and third-party costs.
Managed IT
Managed IT that keeps you in control
Make support, cloud, security, licences and ownership understandable — with written responsibilities and a maintained operational record.
When every ticket starts from zero, the service is not truly managed.
Slow responses, temporary fixes and fragmented knowledge drain time from your team. Opaque projects and forgotten renewals create financial surprises. A managed service should make the environment easier to operate and easier for you to understand.
Managed IT
A visible operating model
The controls below are design commitments. The exact technical and commercial scope is confirmed in the written proposal.
Service performance
First-response targets, escalation ownership, update cadence and recurring-problem reviews are agreed in writing.
Living IT record
Assets, configurations, vendors, changes, decisions and recovery procedures are maintained as operational knowledge.
Financial control
Licence ownership, renewal dates, alerts and approvals are tracked to reduce avoidable commitments.
Permanent improvement
Recurring incidents are reviewed for root cause and durable correction, not only ticket closure.
Customer-owned access
Administrative access and exportable documentation support continuity and reduce lock-in.
A clear next step
A staged transition you can follow
Each stage has an owner, an output and an approval point so that progress remains understandable.
Access, urgent risks and support go-live
Confirm decision-makers, secure administrative access, establish support channels and address immediate operational risk.
Backup, security and licence verification
Verify recovery readiness, core security configuration, renewal exposure and ownership of critical services.
Documentation, standardisation and roadmap
Build the living IT record, prioritise recurring issues and agree improvements, responsibilities and reporting.
Illustrative deliverable — not a client result
What a monthly review should make visible
- Activity and performance against agreed targets
- Recurring incidents, root causes and permanent fixes
- Licence changes and upcoming renewal decisions
- Completed improvements, open risks and next priorities
Direct answers
Questions Swiss organisations ask before changing IT or introducing AI
Clear answers help you compare providers, question assumptions and make a more informed decision.
What is included in managed IT?
The exact scope is agreed before service starts. A proposal separates recurring support and management from projects, migrations, hardware, licences and third-party fees. Response targets, escalation ownership and the reporting format are written into the service schedule.
Can you take over from another IT provider?
Yes. The transition is staged: secure access and urgent risks first, then backup, security and licence verification, followed by documentation, standardisation and a roadmap. Administrative access, records and ownership remain visible to the customer.
Will we be locked in?
The operating model is designed around customer control: customer-owned accounts where practical, a maintained IT record, documented decisions and exportable service information. Exit responsibilities and separately billable transition work are made explicit in the agreement.
Start with the problem, not a technology purchase.
Book a 30-minute assessmentBook a 30-minute assessment
Book a 30-minute practical assessment
Tell us about one IT or workflow problem. You will leave with an initial view of the risks, feasible options and the most sensible next step. No technical preparation is required. Fields marked with an asterisk are required.
What happens next
- Describe one problem and suggest a convenient time.
- We use the context to focus the 30-minute conversation on IT, AI or both.
- The conversation ends with an initial view of risks, feasible options and the smallest sensible next step.
+41 22 552 08 10
info@dspsa.ch